At Saltbox Outdoor, we offer a warranty against manufacturing defects on our metalwork and decking.

The Saltbox Outdoor product line comes with a 2-year warranty from the date of invoicing against manufacturing defects.

• In case of manufacturing defects, Saltbox Outdoor will replace the damaged part.

• Textiles are guaranteed for 2 years.

• For furniture, both living room sets and dining sets, the warranty is 2 years.

• The warranty does not cover damage caused by burns, scratches, cuts, intentional mistreatment, misuse, or damage caused by pets.

• Furniture relocations (such as a customer’s change of address) will not be covered by the warranty unless done through our operator.

• Any modification, change, or alteration of the original features of the furniture or any of its parts will void this warranty.

• For proper cleaning and maintenance of your furniture, use only a clean cloth exclusively for the furniture.

Valid Warranty:

• Broken, scratched, or damaged parts that do not meet quality standards.

• Metalwork in poor condition: breakage.

• Scratched wood at the time of delivery by the operator.

• Fabric: in case the piece is received with stained or torn textile.

Invalid Warranty:

• Parts damaged by impact or misuse.

• Materials subject to wear and tear from normal use, as well as alterations to the product.

• Damage to the fabric or furniture after delivery.

• Expiration of the 2-year warranty. This refers to the time elapsed from when the purchase order was finalized.

Procedure for Claiming a Warranty:

• A photo of the damaged part in good resolution.

• Full name or business name of the person who purchased the furniture.

• Submit or send this same document, which must contain the signature of the Saltbox Outdoor representative along with the issue date.

• Once the warranty is approved, Saltbox Outdoor will replace the damaged parts within the indicated time frame.